Shipping
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Do you offer expedited shipping?
Unfortunately, at the moment we can not offer you expedited shipping. However, we are working on a solution for that and should be able to do so in the near future. -
You can track your order on this page, by entering your email address or phone number (depending what you used when checking out) and order number.
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How long does it take for my order to arrive?
As we ship anywhere in the world, shipping times are highly variable and are dependent on many factors such as the current demand for the product, the distance between our distribution center and your country of residence, the exact postal route the carrier will take and also the customs and impo... -
We currently have a free worldwide shipping promotion for orders above $100 (USD). Below that the shipping rate depends on the order weight and the location, however, generally we take over a large part of that cost.
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I decided that I no longer want my order. Can I just decline receipt of the parcel with the carrier?
If you decline to receive the parcel from the carrier, the package may be considered abandoned, destroyed, or returned to our distribution center (at an extremely high cost charged to us). Under these circumstances, we, unfortunately, cannot consider requests for refunds or replacement shipments.... -
I made a typo when entering my address details at checkout, what can I do?
Due to the high number of orders we get each day, our ordering and fulfillment processes are automated. This makes it very challenging to change address details after you placed your order, however most of the times, if you noticed the typo/mistake within an hour of ordering we are still able to ... -
Please speak to your local post office. Hopefully, they will be able to help you. Unfortunately, we cannot issue any refunds or resend your order in such a situation as the package may be considered abandoned, destroyed, or returned to our distribution center (at an extremely high cost charged to...
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The product package arrived damaged. Can I get a refund?
Our product packages are sent with bubble wrap around the box to protect them as much as possible, while not making the parcel too heavy (so that we can still offer free or strongly reduced worldwide shipping). In spite of these measures, it is not completely avoidable for product packages to get... -
Please note that any customs fees, taxes, or additional government fees are the responsibility of the customer and not RosaLight's. If you decline to pay these duties and taxes due to the carrier upon delivery of your order, the package may be considered abandoned, destroyed, or returned to our ...
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The Tracking information says the item was delivered but I have not received it. What should I do?
Please ask your family members or neighbors if they received the parcel. If not please call your local post office with your tracking number. They will be able to tell you where the parcel was deposited or who received it. In rare cases, it can also happen that the mailing company made a mistake ... -
Where do you ship your products from?
We ship from various distribution hubs around the world. For example, orders from the United States are shipped from within the country using USPS or FedEx. Orders from the United Kingdom are also shipped from our local distribution hub via Royal Mail or Yodel. We do not have a distribution hub i... -
Will I need to pay customs duties or taxes?
While we can not entirely exclude it, chances of you having to pay additional taxes on your order are very slim. We always make sure to declare a low value on the parcel, which is below the threshold for most countries. However, having said that each country has different rules when it comes to... -
Will I receive a shipping confirmation for my order?
Yes, as soon this is available our standard process is to forward it to you straight away. You may also track your order on this page, by entering your email address or phone number (depending what you used when checking out) and order number.