If you decline to receive the parcel from the carrier, the package may be considered abandoned, destroyed, or returned to our distribution center (at an extremely high cost charged to us). Under these circumstances, we, unfortunately, cannot consider requests for refunds or replacement shipments.
While we do offer a 90 Day money-back guarantee, it is only valid if you first accept and try the product and then ship it back to us according to our instructions in case you are not satisfied with it.