Due to the high number of orders we get each day, our ordering and fulfillment processes are automated. This makes it very challenging to make changes after you placed your order, however normally if you noticed it within an hour of ordering we are still able to correct that.
Should you notice this only later, please send us an email anyway at support@rosalight.com and we will still try our best to see if we can rectify the address (even though we can not guarantee it at that stage).
Do not panic in case we do not answer your request immediately. We have a separate team who scans through our inbox for such urgent requests, however, they only initiate the necessary internal steps (if still possible) and do not handle external communication, which is handled by our Customer Support team according to our usual turnaround times.
We will not issue any refunds or exchange any products due to wrong products or variants being chosen at checkout (unless you would like to return the product and you ship it back to us, as stated in our Refund & Return policy)