General
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I made a mistake and ordered the wrong variant of a product/the wrong product, what can I do?
Due to the high number of orders we get each day, our ordering and fulfillment processes are automated. This makes it very challenging to make changes after you placed your order, however normally if you noticed it within an hour of ordering we are still able to correct that. Should you notice t... -
I made an order and would like to cancel it. What can I do?
Due to the high number of orders we get each day, our ordering and fulfillment processes are automated. Any orders made are forwarded and processed by our supplier almost in real-time and at a certain cost per unit that we can not claw back. Therefore we can only accept order cancellations if th... -
Returns Our policy lasts 90 days. If 90 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be in the same condition that you received it. It must also be sent back in the original packaging and ...
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Where is your company located?
Our offices are in Clifton, NJ, United states and Erlenbach, Switzerland, our distribution centers are in multiple countries around the world.