Payment

• Am I allowed to combine multiple promo codes?

  Please be aware that you may use only one promo code per purchase. Should you have multiple promo codes, we recommend to just use the one with the highest value.

• I forgot to enter my promo code. Is there a way I can still get the discount?

  Unfortunately, due to the way our online checkout process is built, it is not possible for us to apply or credit any discounts retroactively, after the order is submitted. So please always make sure to enter the promo codes at checkout. Should you have multiple promo codes we recommend to just us...

• Is my personal information safe when shopping at your site?

  Absolutely! All your personal information is encrypted and our payment gateways are provided by Stripe and PayPal which use 256-bit SSL (Secure Socket Layer) encryption technology for the transmission of your credit card information. Rosalight does neither handle nor see your sensitive payment d...

• I tried to make a payment but my credit/debit card got rejected. What can I do?

  Once in a while this can happen and might be due to the one of the following reasons: Insufficient funds on the credit card You made a typo when entering any of the credit card information Your bank decided not to allow the transaction. This can happen at your bank's discretion. In such cases th...

• Shortly after submitting my order you launched a sale on your website, can you refund me the corresponding amount?

  Please note that all promotional discounts or sales are only for future orders and can not be applied retroactively.

• What payment methods do you accept?

  We are able to accept most major credit cards directly through our site and through PayPal. Furthermore, we also accept regular PayPal payments and Apple Pay payments. In case your credit or debit card got declined, please choose to pay via PayPal and check out as a guest there, so you can re-e...